The NHS is so much on the defensive that you phone to ask to speak to someone, they automatically ask “is it to make a complaint?” Today, phoned the local Cynical Commissioning Group (CCG) as had heard they have appointed someone to oversee cancer

Services in our area, He has been en poste for at least 6 months but no-one knew his phone number; finally got it, he was out – but am waiting a call back!

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