Waiting lists are getting longer.
What are we doing about it?
You can do your bit, help shorten waiting times, and even improve healthcare.
As a start, how many genuine patients sit on their local hospital Board?
Having sat on several, by-and-large the Patient Representative’s motto seems to be ‘don’t rock the boat’. They enjoy the status of being on the board, but think if they question anything they will lose their position.
Well, you won’t. I found that there were hospital Admin. staff who were really supportive if I raised a query, and Imperial College Trust even invited me onto their I.Q. committee, which consisted of Heads of Dept. tasked with improving care. Meetings took all day, and you new that those sitting around the table all had the power to change and/or improve things.
Why not join your local Cancer Alliance
You could make a difference here. At our local Cancer Alliance Conference eminent speakers stood up sayng how wonderful everything was. No mention of lengthening waiting lists, obsolete equipment etc. Yer the local Cancer hospital (a supposed ‘centre of excellence’) reports waiting times even worse than the national average! Who is kidding who?
This decided me to set up a Wellness Day to show local cancer survivors just what is available for them. And highlght that there is good care available, if one knows how to find it.
At the Conference I met two other ‘Patient Reps’. Hoping for a chat, I was frozen out! “How did you manage to get an invitation?” They made it obvious they did not welcome anyone else into their cosy back-scratching sessions, and were not going to back me up if I questioned waiting times, or anything else.
So searching for better care, be prepared to go it alone. What I have done might help: –
Did you know that as an NHS patient, you can ask to be treated anywhere? After I moved to Oxford, I found waiting times stretched to infinity; I joked about getting an appointment back in London. My GP sighed with relief. “Who would you like to see?” And arranged for me to return to King’s College Hospital. I was even entitled to hospital transport. Since that talk I have returned to see three different consultants with short waits – here I wouldn’t have reached nearly to the top of the list.
Yes. Those things on which you rest your head. With scoliosis from childhood polio, it’s vital my neck is supported. When warned of a 4 hour wait on a trolley in A & E, I asked for pillows to support my head. “We don’t have them any more – cuts”. This would have meant several weeks of pain for me as a consequence. A medic was swiftly told that InjuryLawyers4U would have a field day if I didn’t get support. Someone was dispatched up to a ward to borrow pillows, and I lay in comfort.
In A & E, eventually a nurse came to wheel me off for an X-ray. I knew that being lifted off the trolley onto a metal X-ray bed would be very painful, so asked to be given pain relief. “You’ll get that after your X-ray”, she promised me. I refused to budge. A doctor had to be called to approve pain relief and she hadn’t wanted to do that. But I had had enough of pain every time I was moved. I won. And so I should!
I am an independent soul, but have to accept that I need hospital transport. It costs me £60 minimum for a taxi to the local hospital. With sometimes as many as three hospital appointments a week, I just couldn’t afford to be independent, and asked to be assessed for transport. But one week I missed two vital appointments when I found I had been ‘unbooked’ and transport didn’t turn up. Complaining just got a reply promising I was entitled to a response within ‘X working days’, and when it came the result was no better.
So the last time I was ‘unbooked’, I sent the usual email to comment, but this time made it very obvious I had copied in my local MP. Back came an immediate reply from hospital transport, and a phone call from some high-up giving me their personal mobile phone number.
Five days later it was obvious I had been ‘unbooked yet again’. A phone call to her mobile sent me a taxi. This arrived 25 minutes later and I made my important appointent. Phew! It worked.
What we all have to do
I have learnt to comment rather than complain. That it’s no use jumping up and down demonstrating. Instead one has to go the head honcho and ‘think laterally’ by copying in MPs etc. Make sure you get your comments in before things get dire e.g. demand pillows, when lack of these would have had dire long-term consequences for me.
The NHS has no compassion for us if we end up in pain; we have to prevent this if we can see it may happen. Instead, stand back from your problem and think about a possible solution. Then contact the relevant senior Admin person in the department and suggest this. Not the nursing staff – it’s not up to them. But often Admin staff have the means to solve a problem, if only we contacted them.